Last Friday, November 2nd, Bonnie’s Blink charger’s screen went orange and showed it had detected a fault. The error statement asked us to tap on the screen to have the unit try to reset itself. I did that and shortly after doing so, the orange error screen reappeared. Being somewhat stubborn, I tried this about 5 times, without success.
I called the number provided on the screen for customer service and left a message, stating the problem and giving them my contact information. Within a fairly short time, a woman phoned me back and she walked me through the recovery process again. Again, the unit detected the fault. I also explained that I had tried the procedure several times before calling.
She told me she was going to have a technician come to my home to repair the unit. While we spoke I tried the reset procedure again and IT WORKED! I told her the great news and she said she was still going to have a technician come out to repair the unit. Since my charger was still working, I was going to be placed on a lower priority (which was fine with me as we also had two other Level 1 chargers and my Blink. She said I should receive a call by Wednesday of the following week, from the technician, to schedule their visit.
Lo and behold, Monday morning, around 9:00AM, a technician called and asked when he could come by! I was home that day, so I said any time was fine. He was at my home an hour and a half later! He opened up the unit and appeared to remove two connectors that connected a donut-shaped magnet-looking thingy to the unit and hard-wired it instead. After this, I got preoccupied, working on a stained glass window I was building and stopped watching him work. I didn’t really understand what he was doing anyway and didn’t want to bother him with questions. Once he finished his work, he tested things with a voltmeter, closed the unit back up and we were back in business.
You hate to see an item like this have a problem on the second day, but the customer service was great. When Bonnie got home, she plugged in as usual and all seems fine now. If only it would open the pod bay…er…garage door when I ask it to…
